NetSupport Manager (Control & Client) 12.50.0004
NetSupport Manager (Control & Client) 12.50.0004 | Languages: English | File Size: 81.49 MB
NetSupport Manager continues to deliver the very latest in remote
access, PC support and desktop management capabilities. From a desktop,
laptop, tablet or smartphone, monitor multiple systems in a single
action, deliver hands-on remote support, collaborate and even record or
play back sessions. When needed, gather real-time hardware and software
inventory, monitor services and even view system config remotely to help
resolve issues quickly.
Designed to operate over your LAN, WAN or the internet, securely
and without the need for firewall configuration, NetSupport Manager
provides a single solution for remote support - without the need for a
third party service or ongoing subscription costs. Adding to traditional
1:1 remote control capabilities, NetSupport Manager excels as a 1:many
solution; from monitoring multiple systems in real-time, to showing the
operator screen to multiple recipients for training, to file
distributions across the network.
Platform Flexibility
Deliver powerful remote control and system diagnostics from any Windows,
Mac, Android or iOS device. Connect to any remote Windows, Mac, Linux,
Chrome OS (or legacy CE, DOS, Solaris) device.
Monitoring Systems with Interactive Thumbnails
The Monitor Mode feature allows a user to display a thumbnail view of
all connected Client workstations simultaneously. The size of these
thumbnails can be adjusted to suit. In addition, the user can mouse over
a specific thumbnail for an expanded view of each selected PC.
This unique feature allows a user to keep a constant eye on target
systems and immediately identify whether intervention is required. The
view also provides key visual information such as OS type, network
address, WiFi signal strength and battery life (where appropriate), the
current logged-on user and the computer name for easy identification.
Users can even choose to view a selected monitor from multi-monitor
systems.
This view can be switched to Icon Mode, where all known devices are
listed and overlaid with optional OS icons, location flags, WiFi and
battery details, and more.
Remote Control
Watch, Share or Control the screen, keyboard and mouse of any PC
irrespective of colour depth, resolution or operating system. NetSupport
Manager delivers the fastest and most secure remote control available.
During a remote control session, capture screenshots, annotate the
screen to highlight areas of focus for an end user or use the Audio
functions on multimedia-capable PCs to talk to your users while
providing support. Best of all, record your remote control session and
store as a replay file for future use.
For training purposes, NetSupport Manager can also do the reverse of
Remote Control: namely, "show" the Control screen back to all selected
end users, delivering a simple and powerful instructional training tool.
Show the full desktop, a selected monitor or just a selected
application to any number of connected computers in real time. Utilise a
range of on-screen annotation tools to aid in your presentation or
training.
Auto-Grouping of Remote Systems
The Control "tree view" provides an instant overview of your IT
infrastructure by grouping the remote systems based on pre-defined
criteria such as Operating System, PC type (laptop, all-in-one, desktop,
tablet, virtual PC etc), even country. In addition, all devices are
auto-grouped by NetSupport version, ensuring upgrades are easy to
manage.
As you would expect, users can create groups themselves to reflect their
own company structure as well as having quick access to a "recent" list
of connected devices.
File Transfer
A user can transfer files between their PC and a user's workstation
using a simple drag and drop interface - even drop a file directly onto
the desktop when viewing a remote machine. Directories can be
automatically synchronised on two workstations and appropriate file
types can be edited. NetSupport Manager utilises intelligent Delta File
Transfer to reduce data transfer times when overwriting files that
already exist, by checking individual blocks of data within a file and
only transferring changed data.
Moving files from one PC to another may be useful, but the real benefits
come with NetSupport Manager's ability to copy files from one PC to
many in a single action - or "File Distribution". A user can distribute
files or folders from their PC to multiple Client PCs simultaneously
with the minimum of effort. Using this feature, files can be distributed
to all connected Client (end user) PCs, selected PCs or a pre-defined
group. Files can also be quickly dropped onto the desktop or 'My
Documents' folder.
The latest version of NetSupport Manager also features live folders.
When initiating a file transfer to a remote PC, the path to any open
folders (Explorer windows) on its desktop is displayed at the top of the
file transfer view to ease quick selection.
Remote Inventory and System Information
A user can obtain a real-time view of the hardware and software
installed on each remote PC workstation directly from within their
NetSupport Control. NetSupport Manager collects over 80 items of
information, specifically about the hardware or environment of each PC.
In addition, a full software inventory of current installed applications
is provided as well as all installed OS hot fixes. To aid further in
remote support and diagnostics, a user can also remotely view and,
security permitting, control applications in memory, all processes
running and currently installed services.
Connectivity
Remote control products fundamentally rely on flexibility in their
approach to finding and connecting to end user devices. NetSupport
Manager is designed to work over a LAN, WAN or the internet, with
support for both TCP/IP and HTTP communications (and even legacy IPX and
NetBIOS support). A unique "gateway" module is provided as standard
allowing systems across the internet to connect securely and communicate
without the need to use a third party-hosted solution.
The new "PIN Connect" feature allows quick connectivity with users
simply by sharing a matching code, while the "always available"
capabilities of NetSupport Manager ensure computers can be connected to
at any time of day, remotely powered on and off with "wake on LAN" and,
in the case of Intel® vPro™ systems, even remotely managed at the BIOS
level.
Geo Location
New to NetSupport Manager is a simple but flexible feature aimed at
making the grouping of remote devices much easier for companies
supporting multiple sites. When a user connects to a remote PC, if
enabled, the location of the device will be calculated based on its
external details.
This information allows NetSupport Manager to provide an approximate
location of each remote device, displaying the town, state and country
(with supporting flag) within the Control application. Devices are
automatically grouped by country for easier management. The feature can
be enabled or disabled at both the Control and Client or simply managed
via Group Policy.
Chat, Messages, Help Requests and Audio Support
Within NetSupport Manager, a user can conduct a two-way chat session
between any number of selected users in either text or full audio mode.
Should the Chat recipient not respond, an audible alert can be sent to
each workstation. The Chat progress can be sent to late arrivals using
the "Send Discussion History" feature and, of course, the contents of a
Chat session can be stored for future reference. A user can also send a
text-based message to one or more chosen PCs, or even broadcast to all
PCs on the network - ideal for alerting your users about an impending
server shutdown or similar.
NetSupport Manager features extended audio support allowing one-way
talk, listen or full bi-directional audio conversations (both within and
outside of a remote control session), as well as seamless streaming of
the remote PC's audible application sounds. Audio support is available
over all LAN/WAN and internet-based communications.
End users can also, when enabled, send help requests directly to your
helpdesk when they need assistance. The help request can either be sent
to all available NetSupport operators, or directed to specific operators
based on user-defined accounts. Incoming requests are displayed within
the NetSupport Manager Control UI.
Flexibility
NetSupport Manager includes a wealth of supporting features to make
remote support as simple and flexible as possible. Just a few of these
features include a remote clipboard, remote printer re-direction, a full
scripting and scheduling suite to automate tasks, a network deployment
tool, the ability to remotely launch applications, a remote command
prompt, registry editor and so much more.
Security above everything
NetSupport Manager has been recognised for the last 20 years as
delivering the most secure remote control available. The latest version
continues to expand our security from activity logs, to user
acknowledgement to 256bit encryption, smart card support, AD integration
and much more. NetSupport Manager is the choice of military and
financial institutions across the globe.
Integration
NetSupport Manager has been designed to work both standalone and as a
key part within existing systems. With that in mind, NetSupport provides
a command line interface, feature access using command line "switches"
and support for variables to ensure no matter what your environment,
NetSupport Manager can be accessed and utilised directly.
NetSupport Manager v12.5 includes:
- New Client app for Android - The NetSupport Manager Mobile Client for
Android enables existing Control users of NetSupport Manager v12.50 to
remotely connect to Android client devices (Android 4 or later) – for
enhanced real-time interaction and system support whilst on the move.
- New PowerShell feature - Launch a PowerShell window to quickly and
easily execute PowerShell commands at a selected Windows Client.
- New deployment enhancements - Send a Wake-on-LAN Windows command to
machines that are not turned on and quickly locate machines local to the
Control.
- Enhanced file transfer and distribution speeds.
- Enhanced performance on the ‘View and show’ mode on Windows 8 and above.
- Enhanced Inventory process monitoring section in Windows - New
information such as the process ID, number of handles and objects are
now included, along with real-time statistics showing percentage
increase/decrease in, for example, process memory usage.
PC Requirements:
Windows 10, 8 and 8.1 (32bit and 64bit), Windows Server 2012, Windows 7
(32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit),
2003, XP (Service Pack 3 and above).
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